ABOUT THE SOLUTION
Instead of expensive and complicated software, InSky Solutions has made very simple but complex business solution developed on trusted and accepted Microsoft products: Microsoft Dynamics 365, Lync, SkypeforBusiness, Office 365, ASP.NET, HTML, Bing maps, Power BI, Team Foundation Server, Exchange, Edge and SharePoint.
ContactInSky solution is unique and innovative and does not require a separate phone infrastructure such as telephone switchboards or PBX infrastructure networks; Internet access is a single requirement. Beside that it is: simple and user friendly, customizable by power users, all communication channels included (phone, e-mail, SMS, social), simple monitoring, reporting and statistics, predictive and analytical tool for upsell and cross sell like next best action, easy integrated with other legacy systems, etc.
ContactInSky solution is platform for customer support, sales activities, debt collection and marketing campaigns. Skype for business and Microsoft Dynamics 365 integration enables easy and rapid processing of user requests. Recognition of incoming calls and callers accelerate agents’ work in customer service. “Click to dial” functionality for outgoing calls enables users to work in only one application. Based on this integration, e-mail management, social engagement and incoming/outgoing calls automation, all activities are saved into CRM, which enables easy and detailed reporting from CRM system.
ContactInSky contact center is designed as a central place where users can get the information on the related activities, but also perform some of the needed activities. Some of the implementation business benefits:
- Improving and providing consistent quality information to users
- Enabled communication with the people that are best addressed in specific area
- Improved productivity, better access and better records
- First call resolution increased
- High take up of channel-shift and self-service.
ABOUT THE COMPANY
InSky Solutions Company Ltd. offers professional ICT services and solutions for enterprise, midsize and small businesses. It employs leading ICT experts with vision to play the biggest role in business success of our customers and in satisfaction of their customers, and mission to digitally transform companies into client- centric leaders.
Offer services and solutions based on many years’ experience gained through projects and continuing education of our employees. We provide our customers a comprehensive approach - from planning, designing to construction and implementation of systems or business solutions. We can determine a clear focus of our business, so we are reliable partner in ICT solutions to our current and potential customers. Personalization of each customer, power to understand and create solutions according to specific requirements provide unlimited opportunities, keeping our happy customer focused on their clients, not on the business processes any more. InSky business solutions based on Microsoft Dynamics 365 are the key elements of the successful business philosophy in modern organizations.